Khiya Ltd. FAQs

Ordering & Shipping:

  • When will my order be shipped?
    • We offer free shipping on all orders!
    • Order handling takes 1-2 business days.
    • Transit time is 3-4 business days within the UK.
  • Can I change or cancel my order?
    • Yes, you can change or cancel your order and update your address details within 24 hours of purchase.
    • Email us at with “CHANGE MY ORDER” or “CANCEL MY ORDER” in the subject line. Include your full name and order number.
  • What carrier do you use for shipping?
    • We use reliable carriers like DHL, UPS, or USPS Express for UK orders.
  • Are there duties or extra fees for UK orders?
    • No! You won’t be charged any additional fees for orders within the UK.

Payments & Returns:

  • What payment methods do you accept?
    • We accept major debit and credit cards including American Express, Apple Pay, Diners Club, Discover, Mastercard, and Visa. We also offer Cash on Delivery (COD).
  • Can I get a refund?
    • Yes, you can return your unused product for a full refund if you’re unhappy with it. Please refer to our return policy for details.

Contact Us

  • Press Inquiries:
    • Email us at and we’ll connect you with the right person.

Company Information:

  • Trade Name: Khiya Ltd.
  • Support: 24/7 (email)
  • Business Hours: 9:00 AM to 5:00 PM (Monday-Friday)
  • Phone: +44 7492 987495
  • Email:
  • Address: Office 167, 182 High Street North, London, E6 2JA, United Kingdom